Privacy policy

### Privacy Policy

This Privacy Policy explains how personal information is collected, used and protected when you visit alexcartell.com or place an order.

## Data Controller

Depending on the payment method and the customer's location, the seller and data controller may differ:

- **Orders paid via Shopify Payments** (including Visa, Mastercard, Apple Pay, Google Pay and other available international payment methods) are sold and processed by **J & J DOAR LLP (United Kingdom)**.

- **Orders paid via Chekly** (available for customers in Ukraine) are sold and processed by **FOP Serhiy Deneha (Ukraine)**.

## Information We Collect

We may collect the following information:

- Full name
- Email address
- Phone number
- Shipping and billing address
- Order history
- Information you voluntarily provide when placing an order or contacting us

Payment card details are never stored or accessible by us. Payments are securely processed by certified payment providers, including **Shopify Payments** and **Chekly**, in accordance with PCI DSS security standards.

## How We Use Your Information

We use your personal information to:

- Process and fulfil your orders
- Deliver purchased products
- Communicate regarding your orders
- Respond to customer support requests
- Send marketing communications only with your consent
- Prevent fraud and comply with legal obligations

## Cookies & Analytics

Our website uses cookies and similar technologies, including Google Analytics, Meta Pixel and TikTok Pixel, to improve website performance, analyse traffic and measure advertising effectiveness.

You can control or disable cookies through your browser settings.

## Sharing Your Information

We share personal information only with trusted third parties that are necessary to operate our business, including:

- Shopify
- Shopify Payments
- Chekly
- Payment service providers
- Shipping and logistics companies
- Analytics and marketing providers

We never sell, rent or disclose your personal information for third-party marketing purposes.

## Data Retention

We retain your personal information only for as long as necessary to fulfil orders, provide customer support and comply with applicable legal, accounting and tax obligations.

## Your Rights

Depending on your country of residence, you may have the right to:

- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw your consent where applicable

Customers located in the European Economic Area (EEA) have additional rights under the General Data Protection Regulation (GDPR).

## Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

**Email:** alexcartel.collab@gmail.com

**Telegram:** @AlexCartelSupport

**Instagram:** @alex.cartell